500 Casino - Player’s account has been closed following a giveaway win.

I was picked as a winner in a giveaway from a casino page after being really active on their account for weeks. They DM’d me, asked for my ID which I sent, and told me payout would take about 3 days.

Then out of nowhere, my account got banned.

When I reached out to support, they said I had multiple accounts, which isn’t true. I’ve only ever used one, and I even offered to go through full KYC just to clear things up.

After that, their X handler told me they couldn’t validate my entry due to a rule violation and that they would reroll the prize.

That’s where it feels off to me. Instead of actually verifying anything or offering another way to pay me, they just cancelled the win completely.

If I did break a rule, fair enough, but they should be able to prove it. If not, then I feel like the win should be honored.

I’ve got screenshots and proof of everything.

i cant send all proof,tells me max number exceeded

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 500 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player account blocked?
• Could you please explain how you concluded that the accusations concern multiple accounts?
• Could you please share the communication or screenshots where you were accused of having multiple accounts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

yes my account got blocked after 2 days of them asking for my id

the first day after i got their dm on x ,i played to try out the site because i am familiar with casinos imposing wager requirement on giveaway prizes

i wanted to try their games to see which i find fun and interesting to cover the wager(if there's any wager requirement on the prize)

the second day after i got the dm,i texted the social media team ,i wanted to ask how much longer it would take to sort me out and then i texted support just to get a message saying my account was banned due to multi accounting

i sent all evidence to your mail

i offered full kyc to proof i only have one accout but they didnt even answer me,they only read my message and didnt say anything

i find it strange i cant even appeal the account in question

Thanks for your reply.

I went over the information you provided.

In your initial post, you wrote:

I was picked as a winner in a giveaway from a casino page after being really active on their account for weeks.

In your response to support, you wrote:

• Could you please explain the discrepancy in the length of your activity on the casino's website?
• Have you made any deposits in the casino? When did you make your first and last deposit in the casino?

Looking forward to your reply.

ohhh okay tomas

i created the account two months ago,i'd attach a photo proving that...they couldnt provide evidence that i was alting,they just told me straight up that i have multiple accounts on their site which i dont

i decided to create an account two months ago because i've been seeing their page on x frequently...since then i completely ignored the account until the 21st of july,2026...i won their giveaway july 20th,2026

i decided to try out the casino with little deposits to try their games because like i said earlier i'm familiar with casinos imposing wager requirements on their giveaways,i wanted to see which game i would play,how the rtp is to player,and then boom i was hit with ban on the 22nd of july,2026

first and last deposit was on the 21st of july

i never tried out the site before winning the giveaway but i've had an account since before i won the giveaway

i only played after i won the giveaway to test out the site

ohhh yeah

'I was picked as a winner in a giveaway from a casino page after being really active on their account for weeks.'

i was active on their social media page(x)

i'd attach a post link: https://x.com/500Casino/status/2065809152371278313?s=20

so yeah i was actively replying to every post that's what i meant by the quoted message above

Thanks for your patience.

After carefully going through the evidence, we are unfortunately not in a position to assist you, since the win involves a prize from a raffle unrelated to any casino gameplay. The rules of the raffle are something we cannot effectively investigate, and we cannot challenge the casino's conclusion about multiple accounts. We would like to help; however, it's impossible for us at this time.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.