The player from Nigeria has his account banned after winning a giveaway, despite having only one account and providing his ID for verification. The casino claims there was a rule violation without offering evidence and cancelled his prize, leading him to dispute their actions.
500 Casino - Player’s account has been closed following a giveaway win.
Opened
Current status
Waiting for Casino Guru to reply
6d 22h 23m 57s
500 Casino
Safety Index 8.5 HighCase summary
Discussion
Public
Public
3 days ago
I was picked as a winner in a giveaway from a casino page after being really active on their account for weeks. They DM’d me, asked for my ID which I sent, and told me payout would take about 3 days.
Then out of nowhere, my account got banned.
When I reached out to support, they said I had multiple accounts, which isn’t true. I’ve only ever used one, and I even offered to go through full KYC just to clear things up.
After that, their X handler told me they couldn’t validate my entry due to a rule violation and that they would reroll the prize.
That’s where it feels off to me. Instead of actually verifying anything or offering another way to pay me, they just cancelled the win completely.
If I did break a rule, fair enough, but they should be able to prove it. If not, then I feel like the win should be honored.
I’ve got screenshots and proof of everything.
i cant send all proof,tells me max number exceeded
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Public
8 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
8 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 500 Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player account blocked?
- Could you please explain how you concluded that the accusations concern multiple accounts?
- Could you please share the communication or screenshots where you were accused of having multiple accounts? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
