4Kasino Casino - Player's winnings have been confiscated.

I made 1700$ profit in one day on their website and they took all my profits and the told me i breached a rule i forgot what number but it was about fraud vpn and something like that but it is not true and its been 3 weeks i sent them an email they never responded and chat keep telling me its final decision

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 4Kasino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Was your account verified? Were you asked to submit any documents for the verification process?
• Could you please share with me your communication with the casino regarding the issue? Post screenshots here or send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, first of all my account isnt blocked they just took away my profits but not all my money.

i placed bets on nfl without using any bonus in Deposit and lost 1750 and won 3450 so 1700 profit in around 2 to 3 days. After that I did the verification process and it got approved and i then asked for a withdraw that got denied. The chat told me i breached a rule but the messages arent saved anymore so I dont know How to show you but if I remember correctly it was rule 12.10 or something like that involving vpn fraud or other thing which is all false. I talked to the assistance for multiple data asking for the same thing why they took my money but they always told me it was final décision and showed me the same rule 12.10 without clearly explaining what i did wrong.

now im just withdrawing the money i have in my account without any problem but they still stole 1700$ from me which is a lot of money.

is it possible to get the old discussion with the chat if i ask them?

thank you for helping me

Thanks for the explanation. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Yes I am I really need this money

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.