30 Bet Casino - Player’s account is closed and balance is missing.

I logged out of my account with 30 Bet between 18:30-19:00 on 15/02/2026 with a balance of £3,000 and when I logged back in on 16/02/2026 my balance was £0.00. I made 5 deposits totalling £1,950 on 15/02/2026 however these deposits and all game play do not show in my transactions history on the site. My browsing history clearly shows me making deposits to 30 Bet on 15/02/2026 as well as my bank statement, although 30 Bet uses multiple payment processors so payments made to the site do not specifically show as 30 Bet. My account was blocked due to suspicion that someone else had logged into my account and this has been confirmed as not being the case yet my account is still blocked. I played on 4 live casinos games during the day on 15/02/2026 which all provide their own gaming history but I am unable to access this to prove my gaming history due to my account being blocked. I have never encountered an issue like this before and they have given me no indication that they have removed my balance for any reason such as breaching terms and conditions. I have never had a problem like this before and I am devastated that this has happened. I do not feel that I am being taken seriously by 30 Bet because they are telling me that my transaction history is accurate despite it missing approx 10. Hours of activity. I don't know how to progress with this and just want my £3,000 balance re-instated or the deposits I made on Sunday to be refunded. I am hoping you can help.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 30 Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do I understand correctly that you raised the possibility of a third party accessing your player's account when contacting the support of the casino? Was this possibility suggested by you or the casino?
• Did you achieve your previous balance with the help of a bonus? Have you requested any payouts from the casino recently?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Were you given your game history records, showing what happened with your balance? Would you be able to share these records with me?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi,

In response to your questions:

- 30 Bet suggested that my account be temporarily suspended in case someone else had accessed the account however subsequently confirmed that no unauthorised access was seen. They have not unblocked my account.

- no bonus codes were used. I never use a bonus code when depositing.

- my game history shows that I made no transactions after 09:35 on 15/02/2026 however this is not accurate given that I was actively depositing and playing for most of the day on 15/02/2026. Because of the account restriction that they placed, I cannot view the individual game providers game history built within their games (Playtech and Creedroomz). If I had access to my account I would be able to prove that I was active after 09:35 on 15/02/2026. I made 5 deposits between 12:51 to 16:25 and these are also not visible on 30 Bets transaction history.

Thanks

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Unhappycamper92,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas