The player from Malaysia has her account closed by 30Bet while still holding funds. After contacting customer support, she learns that she must provide "Proof of Funding," but previous documentation has not been accepted. She requests either her account to be reopened with a payout or a clear explanation of the documentation requirements.
30 Bet Casino - Player's account has been closed without access to funds.
Opened
Current status
Waiting for player to reply
6d 23h 2m 27s
30 Bet Casino
Safety Index 5.9 Below averageCase summary
Discussion
Public
Public
1 hour ago
30Bet closed my account while my money was still in it, and won't clearly say what they need to give it back.
My 30Bet account got closed on 29 June 2026, while I still had funds in it. I contacted live chat on 18 July to find out why I couldn't log in. The agent confirmed it was closed and said I needed to submit "Proof of Funding," a screenshot of my crypto wallet showing the transaction and where the money came from.
I told him I'd already submitted documents before and they weren't accepted, and asked what was wrong with them. He didn't answer, just kept telling me to reply to the email I'd gotten. On 19 July they emailed again asking for the same thing, still with no explanation of why my first submission failed.
My account is still closed and my funds are still stuck. I want either my account reopened and my balance paid out, or a clear, written explanation of exactly what they need from me.
Best,
[Redacted]
Public
Public
57 minutes ago
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Public
Public
57 minutes ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm whether you have provided the documentation requested by the casino?
- Could you please let me know if you have used a payment method that is registered in your own name?
- Did you pass the verification before you lost access to the account?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
