The player from Montenegro faces issues withdrawing money after having his account deleted suddenly by the casino, which claims fraudulent activity. He previously had a balance of around 41-42k USD, but after withdrawing wins and receiving inquiries about his gaming techniques, he finds himself locked out of his account.
2UP Casino - Player's account has been closed.
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Current status
Waiting for Casino Guru to reply
5d 2h 19m 27s
2UP Casino
Safety Index:Fresh casinoCase summary
Discussion
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4 days ago
Hi. Registred there app. June-July 2025. I do not know how much deposits I made that time, I think 1000 with welcome bonus, and then about 5000 or 10000 usdt. Won that time and made withdraw, about 25k. Then I do not played there.
Week ago I received email about VIP status and tried again to play. I was very lucky, made few withdraws. and again made deposits. At the finish I had about 41-42k usd balance. But when I tried to make withdraw I received question from casino support: Thank you for patiently waiting. Our team is requesting that you provide information on how you won the slots before we process your withdrawal. Do you have any techniques you use?
Today I was dropped off from account, account are deleted. And when I tried to login with google account, I just entered in absolutely empty and new account. Support said that reason is Fraudlient activity.
Ofc I answered that I just had luck. I played only video slots. Do not used bonuses. Just gambling.
Hope you will help 🙂
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2 days ago
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2 days ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Could you please specify which slots you played to accumulate your most recent winnings?
- Have you responded to the question from the casino customer support regarding the techniques you allegedly used to accumulate your winnings?
- Have you passed the full KYC verification?
- Could you please forward me the communication between you and the casino customer support regarding the investigation of your gameplay and the closure of your account? My email address is [email protected].
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
