The player from Austria faced issues with a €460 withdrawal that was rejected due to an unverified address, despite having completed the verification process. After verifying his address and attempting another withdrawal in cryptocurrency, he received nothing. We asked for further details about previous withdrawals, the withdrawal date, bonus use, and KYC status, but he did not reply to our messages or reminder. As a result, we were unable to continue the investigation, and the complaint was closed for now due to a lack of response.
29Black Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €460
29Black Casino
Safety Index 1.1 Very lowCase summary
Discussion
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3 weeks ago
I made widraw 460 eur, wait for six workings days, ant then i got message , you did not verified your living adress, what ta ff? After That They rejected my widraw , verified my adress and made another widraw in crypto curency, where can come instantly , but I did not get nothing , don’t trust anyone this company, this is a big SCAM!! Don’t Deposit there!!
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Andriuxamaster,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you successfully withdraw funds from this casino before?
- Could you please give me the date when you asked for a withdrawal?
- Did you use any casino bonuses, or do you currently have any active bonus?
- Did you sucesfully completed your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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2 weeks ago
Dear Andriuxamaster,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
