29Black Casino - Player’s withdrawal has been cancelled.

Stay far away from this casino unless u want your money taken from u I completed the full 24x wagering requirements I then wait 3 days for my withdrawal only to be told its been cancelled and I have to complete the requirement again

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Could you also kindly forward me the email you received from the casino, informing you that your withdrawal request was cancelled and you had to complete the wagering requirements again? My email address is veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica as shown below I completed there 24x wager which they then manual changed to real money and then I’m told 4 days later that no I have to complete even more wagering to withdraw my money I have also added my gambling history they sent me to show I completed it fairly

Thank you for your patience throughout the complaint process.

Unfortunately, we don’t have enough expertise or access to tools that would allow us to properly evaluate disputes related to sports betting.

This means we wouldn’t be able to correctly interpret the results of the casino’s internal investigation or fairly assess the situation from both sides. Please know that we do not consider your complaint to be unjustified — we simply aren’t in a position to judge it appropriately.

We would genuinely like to assist you further, but given the circumstances, it is not possible at this time. With that, we are now forced to close this complaint.

We’re sorry we couldn’t help you resolve this issue, but please don’t hesitate to reach out to us in the future if you encounter any problems with this or any other casino. We’ll be more than happy to do our best to assist you.

Best regards

Veronika