29Black Casino - Player's account has been closed.

Hallo ich habe von dem casino einen 1000%Bonus bis 300 euro bekommen das war meine erste einzahlung in dem casino den Wager geschafft und das max cashout von 2500 .Auszahlung beantrag dann sollte ich mich verifizieren alles gemacht dann sollt ich noch ein selfi mit meinen Ausweis machen eine woche später jetzt kann ich mich nicht mehr einloggen bin gespärt .i

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Polizei110,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your balance in the casino? (slots, live games, betting on sports)
• Have you contacted the casino support regarding the login issue? If so, what was their response?
• Was there any indication or notification from the casino about your account being locked?

You can send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Dear Polizei110,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo die haben mir geschrieben das ich ein doppel account hätte und gegen bedingungen verstosen was ne lüge is

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All the details I asked for are essential if we wish to proceed with your case and assist you further. Thank you in advance.

Dear Polizei110,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru