28Mars Casino - Player's winnings have been confiscated.

I made a deposit from my own funds. I then spent aprox 2 hrs playing. A big deal, especially considering the time. I finally got up to amount I was happy with and put in my withdrawal request. Jianna at 28mars proceeded to tell me request denied because my betting patterns were unusual. I have been playing with them for over a year, this Is first time I'm hearing this. I was then sent another msg saying the funds had been forfeited successfully. I've asked for more information about my alleged unusual betting pattern, and I'm no longer getting response.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 28Mars Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any previous successful payouts from the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas