24M Casino - Player’s experiencing verification problems.

Hello I deposited £100 and my account is sitting at £1400 I did not use any bonus or promotion for this. I have submitted 7 forms of proof for account verification to withdraw my funds but have no heard anything it has now been 5 days. I have sent several emails and again nothing back. They have no contact number or live support

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly, that this was your first attempt at withdrawal? Which documents have you already provided?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Best regards,

Kristina

Thanks for your reply , I have now been verified but still waiting on withdrawal (£500 max) I have read so many bad reviews about people not being paid

Could you please clarify when exactly you've requested the withdrawal?

Dear John,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.