The player from India had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. We had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint. We offered our assistance if the player's account had been verified, the game history checked, and the withdrawal approved by the casino, but the winnings were still not received. However, the player failed to respond to our messages and inquiries, hence we were unable to continue the investigation and had to reject the complaint.
24kbet Casino - Withdrawal of player's winnings has been delayed.
Closed
Our verdict
Player stopped responding
Amount: 2,000 INR
24kbet Casino
Safety Index 7.6 Above averageCase summary
Discussion
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2 years ago
Dear kiranbhaitalpada30,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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2 years ago
Dear kiranbhaitalpada30,
Have you received your withdrawal from the casino yet?
