247Bet Casino - Withdrawal of player's winnings has been delayed.

I placed a bet and on a verified account with this casino and I won i have £278 pending since the 4th April 2025 I was asked to send banking details to which I have to get my withdrwawl I have had not a single email or contact from the casino.

They hold a uk licence so this is not good practice

Upon checking on trustpilot they are rated 1.5 stars for this behaviour.

I would like my withdrawl immediately

Thank you

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Dear Laura448,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Laura448,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi there,

I still have not got my withdrawal no unfortunately it seems such a long winded time.

Thank you

I have sent all documents requested they have now refused to give me my withdrawal after waiting weeks to be told they will be shutting my account down! I have provided everything and now that is done, they refuse pay out my withdrawal seems a common issue with them looking at reviews. I want my full withdrawal i won fairly

Dear Laura448, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hi,

I have never made a withdrawal, I am KYC confirmed.

It was a football bet just a straight win no accumulator or anything fancy.

No I did not accept any bonus funds never do.

They keep asking for a pdf of my bank to pay, i send it in via PDF they say its not PDF same generic email they are now saying they will shut my account and forfeit my wins. Please get my withdrawal of these they are rate 1.5× on trust pilot this is awful given they are a reputable UK casino who clearly don't abide by laws.

I didn't bet on the favourite team & they are fuming becahse I won no rights to withhold my withdrawal.

clearly shows pdf format i have sent over and over yet accusing me of it being a word document you can see its PDF its a clause to annoy me so I go awah.

Dear Laura448,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Romi, (romana.r@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 247Bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 247Bet Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear user,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case, and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating, and other players can read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Romi