HomeComplaints247Bet Casino - Player's withdrawal is delayed due to payment method.

247Bet Casino - Player's withdrawal is delayed due to payment method.

Opened
Current status

Waiting for player to reply

6d 20h 51m 52s

247Bet Casino
Safety Index:Below average

Case summary

The player from the United Kingdom deposited £20 using her Revolut card through Apple Pay but cannot withdraw her winnings using the same method. After contacting customer support, she learns that bank transfers to Revolut are not allowed and has faced unresponsive help despite multiple attempts to reach out.

Public
Public
22 hours ago

I deposited £20 via Apple Pay Revolut card

I played slots and won a bit

I tried to withdraw and it won’t give me the option to withdraw Apple Pay

I got onto the online help and was told they cannot bank transfer to Revolut so basically I cannot withdraw, I asked why and was cut off abruptly, have tried numerous times to get back onto online chat and have been completely ignored

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Public
3 hours ago

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3 hours ago

Dear pertutica,

Thank you very much for bringing your concerns to our attention. I am truly sorry to hear about the difficulties you are experiencing. I would like to clarify that the range and availability of payment methods are influenced by factors that are often beyond the casino's control. Elements such as the Licensing Authority, geolocation, agreements with payment providers, and specific bank regulations all play a significant role. Therefore, this situation may not necessarily be attributed to the casino itself.

  • Have you previously made any successful withdrawals?
  • Are there alternative withdrawal methods available that you would consider?

We are committed to assisting you in resolving this matter promptly. Thank you in advance for your response.

Best regards,

Kristina


pertutica has 6d 20h 51m 52s to reply

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