22Casino - Player reports unfair practices and delayed cashback.

Dear Support and Dispute Team,

I am writing to submit a formal complaint against 22casino regarding unfair business practices, misleading advertising, and the systematic withholding of a legitimate cashback bonus.

1. Summary of the Issue

Despite meeting all terms and conditions and maintaining active gameplay, I have been unable to claim my entitled cashback since September 12, 2026. The platform actively advertises a daily/weekly cashback bonus to attract players and encourage deposits. However, when attempting to claim it, the required button ("Claim") is missing from the VIP cashback section.

2. Exhausted Support and Evasive Tactics

For nearly three weeks, I have contacted Live Chat daily. I am consistently met with automated templates or evasive responses claiming an "ongoing technical issue with no estimated time for a fix."

When pressed further, the support team acknowledged that the system is faulty, yet they refuse to manually credit the funds or provide a concrete resolution. This indicates that the casino uses cashback as a marketing gimmick to lure players into depositing funds, while keeping the reward system intentionally broken or inaccessible.

3. Account & Claim Details

 Casino Name: 22casino

 Account Username / ID: marosharsanyi@gmail.com / [1777931271]

 Issue Start Date: September 12, 2026

 Disputed Feature: Daily/Weekly Cashback Bonus

 Status: Inaccessible / Uncredited

4. Attached Evidence

I have attached the following documentation to substantiate this claim:

 Chat Logs: Screenshots of consecutive daily conversations with support proving the ongoing issue, the lack of resolution, and their admission of a technical flaw.

 Deposit & Wagering History: Screenshots confirming my eligibility and compliance with their terms during the specified period.

 Support Responses: Screenshots of agents deflecting responsibility and telling me to wait indefinitely.

I kindly request your intervention in this matter to compel 22casino to either manually credit my rightful cashback or address this deceptive advertising practice.

Thank you for your time, assistance, and dedication to fair iGaming standards.

Best regards,

[Maros Harsanyi]

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify whether you manually activated the bonus or if it was granted automatically?
• Would you be able to document your net losses from the relevant period and share the relevant evidence of your claim with me?
• Could you kindly send me a link to the bonus you are referring to?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Karla M,

Dear Mrstrnava,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru