21Red Casino - Player's account closure request remains unfulfilled.

I don't know if this belongs here but I have repeatedly asked this casino to close my account, they promise but it doesn't happen, they aggressively send bonus offers etc. I also have an account at their sister casinos and the same thing happens there, how do I get rid of them?? Aspaan can't even complain these days when the waiting times just get longer the longer you wait.

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Dear virpi,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please specify the reason for closing your account? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika