21Dukes Casino - Withdrawals declined.

Hello, my problem is that I have paid a deposit to the casino, I have asked for it to be withdrawn 2 times 100 euros and canceled 2 times.

Hello Jolanta.

Thank you very much for submitting your complaint. We are very sorry to hear about your negative experience with this casino. The casino stated in your attachment that your winnings were from a free bonus, but you stated an opposite, as shown below.

Did you win from the free (no deposit) bonus? 

Hello

Not my winnings that I asked for withdrawal came from the deposit I paid. Thank you very much for your help in my case, because dukes 21 casino after your intervention realized my payment of 100 euros. Regards

Dear Jolanta,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.