21.com Casino - Player’s account has been closed.

My account was closed with a remaining balance, and they didn't even tell me anything.

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Dear renan252,

Thank you very much for submitting your complaint. I'm sorry to hear about the closure of your casino account and the remaining balance.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise which games you focused on – slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to your account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Samuel