1XBET Casino - Player's account is blocked and withdrawal denied.

I have deposited money into 1XBET account and I have earned ₹58700 but finance department is deny my withdrawal request and blocked my account please give my money back

Dear Prashantdalawai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

1)Yes I have registered week ago and successfully completed verification process

2)i was playing slots in fortune tree

3)it has accumulated with bonus

Please make it quick it is very much needed🙏

I have paid money because that has been suggested by finance department for the proof I have attached all the screen shots I have played and earned 58000 I needed very much. Finally she only said we will give your money safely that is there in the proof u can see below attached screenshots

She only said take all 50000 at once then when that error comes she said me to pay 8000 more what is this why they are cheating innocent players

How many days are needed to examine this case. What I did why should I beg to get my money 🙏😭

Tell me how many days needed to resolve my case I need my money 58000

Hi Prashantdalawai,

I understand your frustration.

• To better understand your situation, could you clarify why you had to deposit additional funds? Were you attempting to withdraw using a different payment method than the one you originally used to deposit?
• Additionally, did you request the test withdrawal of 200 INR as suggested by the casino? If so, did you receive this payment? This information will help us assess the situation more effectively.

In the meantime, I strongly advise you not to deposit any more funds until you successfully receive your withdrawal. Legitimate casinos should never require additional payments to process withdrawals, and we want to ensure you don’t face unnecessary risks.

Looking forward to your response so we can assist you further.

sir I jus downloaded the game and with bonus I played and I earned 30000 and when I went to withdraw I can’t be able to withdraw then I reach to customer service they said if u want to withdraw u have to be VIP -1 for that u have to invest 2555 then as per their instructions I have invested

2) again i played and I earned 45000 then again I went to withdraw for same account only again withdraw process is denied again I reach out to the customer service department they said contact to Finance department they sent telegram id from telegram id I contacted the finance department asked them again they said 50000 it’s a big amount if you want to withdraw, you have to invest 5000 so u will get VIP2 status u can withdraw easily again as per instructions I have invested 5000 above I have attached screenshots

again she said withdraw 200 for first 2 times then u withdraw all the amount at once

she only said n she sent that screenshots also as per guidelines I did

3) Yes I have received only 200

now they blocked my account and I’m in big problem now please help me give my money back you are the only and final belief 🙏🙏😭😭

When I suppose to get my money I’m in very much needy now Please 🙏

Thank you very much, Prashantdalawai, for providing all the necessary information. I will now transfer your complaint to my colleague, Branislav (branislav.b@casino.guru) , who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

When I get my money how many days I supposed to wait I’m really frustrated 😣

Hello, Prashantdalawai,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear 1xBet Casino team,

Could you please explain the player's situation in more detail? Why has the user's account been blocked?

What needs to be done on the user's side to unblock the account and/or withdraw his winnings? Can you provide him with clear instructions?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you.

Dear Prashantdalawai,

After gathering all the necessary information, we are forced to reject this complaint.

It appears that you registered in a questionable online casino, likely a scam, pretending to be one of the 1xBet Casino's official platforms.

Since I could not find the casino in our system, I will forward the information to my colleagues from the Data Team, and once I have the relevant response, I will contact you via email regarding further proceedings, or the case will be reopened and assigned to the correct casino, so we will start the process again.

In the meantime, if you have any questions, feel free to write to me at branislav.b@casino.guru.

Thank you for your patience and understanding.

Thank you very much, 1xBet Support Team, for providing information and for your cooperation!

Best regards,

Branislav, Casino.Guru

Hello, Prashantdalawai,

I am sorry for the delay. I decided to reopen the case and give it one more chance to be resolved, in cooperation with the correct casino.

The correct casino was added to our system some time ago, the complaint was switched to this casino (where you actually played), and I am trying to contact them via all available ways (not many, as it looks like a scam casino).

Considering the whole situation and circumstances, I am providing the correct casino with 7 days to comment on the matter or to contact me outside the thread with the relevant information/explanation.

In the meantime, Prashantdalawai, can you please share with me the Telegram contact representing the casino, with which you were in contact before, and whose screenshots you shared with us via email? I tried to find it on Telegram, but unsuccessfully. I was unable to find such an account there.

Our system displays previous replies from the casino representative from the incorrect casino as it was from this casino. Therefore, I hid the irrelevant posts from the public completely.

As a reaction to your claim about wasting your time here - please take into account that you were the one who submitted the complaint initially to the incorrect casino.

Thank you very much for your patience and understanding.

Dear 1XBET Casino Team,

I would like to repeat only the same as I addressed to the incorrect casino and its representative earlier:

"Could you please explain the player's situation in more detail? Why has the user's account been blocked?

What needs to be done on the user's side to unblock the account and/or withdraw his winnings? Can you provide him with clear instructions?

If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with relevant evidence?

Feel free to send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).

Thank you."

Dear Prashantdalawai,

Unfortunately, since we have not received any response from the correct casino regarding the issue, and no one contacted us outside the thread either, we cannot continue resolving this complaint, and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at branislav.b@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime by emailing me.

Best regards,

Branislav, Casino.Guru