HomeComplaints1win Casino - The player's deposit was not credited.

1win Casino - The player's deposit was not credited.

Closed
Our verdict

Player stopped responding

Amount: 380 R$

1win Casino
Safety Index 8.7 High

Case summary

The player's deposit was not credited to his casino account. The complaint was rejected as the player stopped responding.

Written by Nikolas
PR Assistant
Submitted: 13 Jun 2022 | Closed : 29 Jun 2022
Public
Public
4 years ago
ptTranslationgb

Good I made a deposit a few days ago in the amount of 380 and it still hasn't been credited to the account, what a mistake it's failed.

Automatic translation:
Public
Public
4 years ago

Hello tiagoalves3258,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if it was your first ever deposit into the casino? Did you contact the casino with this issue and did you provide them the payment confirmation? What payment method did you use to deposit?

Looking forward to your answer.

Regards,

Nick

Public
Public
4 years ago

Dear tiagoalves3258,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

Public
Public
4 years ago

The complaint will be now rejected for the above mentioned reason.

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