1win Casino - Player would like to change her email address.

Hello. I would like to change my email as I entered a wrong number when creating the account. I have already contacted his email and have not had a response. I need to change my withdrawal email

Dear isabelapacheco540,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Would you like to change your email address completely or you've just made a mistake when completing the registration? Have you deposited any funds into your casino account already? Could you please specify the disputed amount?

I understand that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear isabelapacheco540,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.