1win Casino - Player's withdrawal is delayed and account is restricted.

Played in casino in 1win won amount. wanted to put on withdrawal

the casino said i broke some rules. found out i broke them and they won't contact me

they don't answer anything at all

what a disgrace and not a casino

can't give 273 usdt

help solve the situation

They don't even give me back the money I made a deposit

Dear vazerspace111,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me the communication from the casino containing the allegations against you? Send this information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1) quite recently somewhere around the beginning of the 20th I registered and played in the casino

2) I put money on withdrawal and they told me to go through account verification, I went through it and they wrote that the documents were approved and later I wanted to log into the account and when I logged in it said your account was blocked

3) I played sports betting

4) I didn't play with the bonus

5) and it just says to me that your account is blocked

I will send you this message by email

Thanks for your reply and the provided information.

Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.