The player from India is not able to withdraw his winnings. All withdrawal requests have been rejected. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
1win Casino - Player's struggling to withdraw his winnings.
Resolved
Our verdict
Case closed
Amount: 26,100 INR
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
3 years ago
I raised withdrawal request it’s been rejected so many time a . I contacted help support they’re asking me to retry until it’s gets successful . I asked for reason they’re not aware of information why it’s getting rejected . I request you to help on this query .
Public
Public
3 years ago
Dear Vasu_dev,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
3 years ago
Dear Vasu_dev,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina,
Casino.Guru
