The player from South Korea had deposited 12,574 KRW into 1win Casino, but the transaction did not complete. After contacting support, he was told to wait 30 minutes, then 7 days, only to be informed that it was a payment system issue without resolution or timeline. The Complaints Team was unable to proceed with the investigation or provide solutions due to the lack of response from the player. Consequently, the complaint was closed, but the player retained the option to reopen it in the future.
1win Casino - Player’s deposit is delayed.
Closed
Our verdict
Player stopped responding
Amount: 12,574 ₩
1win Casino
Safety Index:HighCase summary
Discussion
Public
Public
10 months ago
Hello, I deposited 12,574 KRW (USDT-TRX) into 1win Casino.
However, the deposit did not go through, so I contacted support. They told me to wait 30 minutes. After waiting, they provided a Telegram bot link and an inquiry code, and then told me to wait 7 more days.
After 7 days had passed, I contacted them again, and they simply said it was a payment system issue. They did not tell me how long I would need to wait and abruptly ended the chat.
Transaction ID: ce1836b459b683c6fd9350fb66ebcccf0eea4f0313aae7c00cd0e70c887b97bf
Public
Public
10 months ago
Dear youbotmaguni,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Was it your first deposit in this casino?
- What is the status of the transaction according to the casino's deposit history, found in your player's profile? Would you be able to share a screenshot?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Public
Public
10 months ago
Dear youbotmaguni,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
10 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
