1win Casino - Player’s account has been closed unexpectedly.

Hello. I saw an advertisement from a blogger for the casino 1win. I registered via email and deposited about 50 usdt into my account.

I played a little in the casino and switched to sports betting. After 2 days I won about 245 usdt and I still had bets. I decided to withdraw money 60 usdt to my wallet. 1win sent me an email that I need to upload documents. I successfully uploaded the documents and they wrote wait. I wanted to log into my account to continue the game > but it says that your account is blocked. I wrote to the TP and they told me that according to the rule, you violated something. I did not violate anything. I played fairly. I want to understand why my money was blocked? Please help

Dear Greenspools,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Could you please share the explanation you received from the casino with me?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

1) I registered on April 19, 2025

2) The casino asked me to go through identification of the person. I uploaded all the documents that they asked for a passport and to turn my head left and right. After that it says "approved" to me after uploading the documents and then I wanted to go in to see what happened to my withdrawal and I can't even go in it says your account is blocked

3) I placed bets on sports

4) I didn't use bonuses. I played with my own money.

Thanks for your reply and the submitted information.

Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly, and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information, we are forced to reject this complaint. We are sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into issues with any online casino, and we will try our best to help.