1RedBet Casino - Player’s bonus has been confiscated.

I was playing and suddenly my balance dropped abruptly. I checked and it said the bonus was canceled; they couldn't give me an explanation. The same thing happened earlier with 417460; I checked the terms and conditions and it doesn't say anything about it. Only if I run out of money...

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1RedBet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How far along were you with wagering the bonus on both occasions?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share the details regarding both offers you activated?
• Was there any balance left on your account after the bonuses were canceled?
• Could you please share with me your communication with the casino when you contacted them regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear EugeEugin1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru