1Go Casino - Player's withdrawal is delayed and account under review.

Hello Casino Guru team,

I am submitting a complaint against 1GO Casino due to unreasonable withdrawal delays and continuous stall tactics under the guise of verification.

- Player Email / Account ID: [TAVS E-PASTS VAI KAZINO ID]

- Withdrawal Amount: [SUMMA EUR]

- Date of Withdrawal Request: [DATUMS, KAD PIEPRASĪJI IZMAKSU]

Issue Details:

I requested a withdrawal a week ago. Right on the first day, I completed the KYC verification and submitted a video holding my ID next to my face as requested.

However, for a whole week, customer support kept asking me to resend the exact same video with my face and ID every single day. Even though I complied and provided the requested video each time, they kept finding excuses to prolong the process.

Now, after dragging this out for a week with daily video requests, they informed me that my account is "under review" and that this process can take up to 31 days.

I have fully cooperated, provided all valid documents, and repeatedly submitted the video verification. I strongly believe this 31-day review is an artificial delay technique to avoid paying out my legitimate winnings.

I kindly ask for Casino Guru's intervention to help resolve this issue and process my withdrawal.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Are you currently able to access your account?
• Which documents were approved and which were not, to your knowledge?
• Has the casino indicated that there might be a problem with approving specific documents?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila