1Go Casino - Player claims that payment has been delayed.

Unjustified 31-Day Delay for My $600 Withdrawal at 1Go Casino

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Hello,

I am submitting this complaint regarding an unreasonable delay in my withdrawal at 1Go Casino.

I made two withdrawal requests via USDT, each for $300, with a total of $600 USDT. Normally, USDT withdrawals are processed instantly or within a few hours, but both of my requests have been pending for a long time.

When I contacted the casino’s live support, I was told that I must wait 31 days before my withdrawals can be processed. The agents repeatedly mentioned this in chat, for example:

> "According to clause 10.4, the 1Go platform has the right to restrict the withdrawal of funds for up to 31 calendar days."

"It may take up to 31 calendar days, please wait."

This situation is extremely frustrating and disappointing. My account is fully verified (KYC approved), and there is no valid reason for such an excessive delay.

I have played and withdrawn from many other casinos, and in all of them, withdrawals usually take a few hours to a maximum of 2–3 days. Waiting 31 days for a withdrawal is completely unacceptable and unreasonable.

At this point, I honestly feel misled and deceived by the casino’s actions. This experience has made me lose trust in the platform.

I kindly ask Casino Guru to intervene and help me receive my total withdrawal of $600 USDT as soon as possible.

Requested amount: $600

Payment method: USDT

Account status: Fully verified (KYC approved)

Reason for complaint: Unjustified delay in withdrawal / feeling misled by the casino’s actions

Thank you for your assistance.

Dear jeseph22,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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Stay safe.

Dear jeseph22,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Guru,

Thank you for following up. Unfortunately, I have not received my withdrawal yet. I made my withdrawal requests on 18 October 2025 (two transactions of 300 USDT each). The casino informed me that my account is under "additional checking" and that the process may take up to 31 calendar days. So far, the withdrawals are still showing as pending in my account.

Since I made the withdrawals on 18 October, could you please tell me how much longer I should wait or if this delay is considered excessive?

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello jeseph22,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the 1Go Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which jeseph22 can expect his withdrawal to be processed?

Hello dear player and Casino Guru representatives! Player's account is subject to additional verification due to paragraph 10.4 of the terms and conditions, that is

The 1GO Sportsbook platform has the right to limit the ability to withdraw funds for up to 31 calendar days in order to verify an account for signs of unfair play. The methods and results of verification of gaming activity are confidential.

Best regards,

1GO Casino

Dear casino representative,

thank you for your response. Can you share the reasons for the additional verification procedures? This information will of course remain confidential.

Dear jeseph22,

thank you for your continued cooperation. At this point, I would like to ask you not to play your balance any further.

Hello dear player and Casino Guru representatives! Due to the paragraph 8.13.6

The Casino reserves the right to verify a player’s identity before crediting a payment and withhold it during the verification period. If false personal data has been provided, the payment will not be credited and the player’s account may be blocked. The player will be informed thereof by email.

Best regards,

1GO Casino

My account is fully verified (KYC approved). I have already submitted all the required documents, including my ID photo, a selfie, and even a video verification holding my ID. After this process, your support team confirmed that my account is verified.

Therefore, referring to paragraph 8.13.6 about identity verification does not apply to my case.

I made my withdrawal requests on October 18, 2025, and it has now been 25 days with no progress. Your support team clearly told me that I must wait 31 days, meaning the payment would only arrive around November 19, 2025.

Such a long delay is unreasonable, especially for a verified account and a USDT withdrawal, which is normally processed within hours or a few days.

I will also attach screenshots proving that my ID and selfie were accepted and that my account was verified by your team.

I kindly ask Casino Guru to take this into account and help me receive my funds as soon as possible.

Dear Casino representative,

thank you for your response. While I understand you are fully complying with your terms, I would still like to ask you to give us more information regarding your concerns, especially in case additional requests arise afterwards. This information would of course remain confidential.

Dear jeseph22,

I fully understand your frustration, but there is not much we can do here, as the casino is following it's terms as specified in point 10.4. on this link .

For now, I can only recommend you not to play your balance any further and wait for the withdrawals to become available. In case there is no movement after November 19th, we will intervene again.

Hello dear player and Casino Guru representatives! We would like to inform you that the additional review of the player’s account has now been completed. The withdrawal option is fully available to the player again.

Best regards,

1GO Casino

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear jeseph22,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Martin