The player from Japan reported that after participating in a lottery promotion called Ichiban Kuji at the casino, he consistently won only the minimum prize despite being informed of better odds. After raising concerns and receiving contradictory information from the casino, the chat support became unresponsive and closed abruptly. He sought help to get his money back. The Complaints Team stated that without supporting evidence of unfair practices, the complaint was rejected, and no further assistance could be provided.
1Casi Casino - Player claims deceptive practices and seeks refund.
Closed
Our verdict
Insufficient evidence from player
Amount: ¥50,000
1Casi Casino
Safety Index:Below averageCase summary
Discussion
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10 months ago
Translation
There is no option for the casino mentioned above. I selected one at random, but it's a casino called Ichikaji, which offers a deposit bonus lottery known as Ichiban Kuji. It has four sections, each equally sized, with winning amounts ranging from 500 yen to 50,000 yen. When I inquired about the odds with chat support, I was told that, as you can see, there's a 1 in 4 chance (25%) of winning. I deposited 50,000 yen, and just before my balance ran out, I spun the lottery, but only won the minimum amount of 500 yen. I tried again and got the minimum amount once more. Thinking something was wrong, I asked two fellow online casino players who had also tried Ichiban Kuji, and everyone got the same result. When I contacted the casino, they confirmed the 1 in 4 odds but when I told them that everyone I knew only got the minimum amount (11 consecutive times at the minimum), they abruptly closed the chat and evaded further communication. When I reached out again, they changed their tune, saying the odds were different from what they initially stated and refused a refund, offering no apology and closing the chat quickly each time. Please help me get my money back. I can't forgive this scam casino.
Automatic translation:
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10 months ago
Dear 6sbw78q8ms,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Additionally, could you please advise the exact URL of the casino website?
Best regards,
Dominika
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10 months ago
Translation
I sent you a picture of the exchange of evidence. What is your site for? Get a Japanese person to take over. The Japanese translation is a mess. You were deceived, it's obvious from the picture, but if you're going to dismiss it as luck, then you guys have no value.
Automatic translation:
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10 months ago
Dear 6sbw78q8ms, I understand how frustrating this situation must be for you. However, without supporting evidence that something unfair is happening, we are unable to assist further. We require concrete proof to take any action.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding; I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
