16Spins Casino - Player's withdrawal is delayed.

Hello,

I made a withdrawal request at SpinsCasino on 17.8.26 and the withdrawal has not progressed at all.

I have contacted customer service several times and have been told that the processing time is 7-21 business days and advised to be patient.

However, the casino website advertises easy and fast withdrawals, which is not true.

I had already made a complaint through you before and inadvertently did not notice that you had asked me if the matter had progressed. I did not notice this at all and therefore did not receive an answer to your question. I am sorry for that.

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Stay safe.

Dear Reea-12,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.