The player from British Columbia had invested $100 into a game and experienced a glitch that caused him to lose all his progress after building up bonuses. He found the customer support unhelpful and advised others to avoid the site. We requested supporting evidence and communication from the player to proceed with the investigation but received no response. Due to the lack of cooperation from the player, the complaint was closed without resolution. The player retained the option to reopen the complaint if he chose to engage further.
11Croco Casino - Player reports a game glitch and poor support.
Closed
Our verdict
Player stopped responding
Amount: C$100
11Croco Casino
Safety Index:Fresh casinoCase summary
Discussion
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3 weeks ago
I sunk 100 bucks into a game and built up the bonuses right to the top and then the game glitched when my phone rand and I lost all of my progress. The online help wasn't helpful at all and basically told me to pound sand. Stay away from this site and all of its affiliates
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3 weeks ago
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Stay safe.
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3 weeks ago
Dear Melrich, Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to attila.g@casino.guru? Have you stopped playing right after the incident?
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Attila
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2 weeks ago
Dear Melrich,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
