10Cric Casino - Player's winnings have been confiscated.

Hello Casinoguru,,

I won 1.39lakh from bonus after wagering they deduct all my winnings and just give 24k...Solve my issue

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 10Cric Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide a screenshot of the bonus offer you activated and played?
• Is your account accessible to you? Can you log in?
• Could you please share with me your communication with the casino regarding the issue and any other supporting evidence of the incident? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I can login and access my account

Problem is why they are converted my real balance into bonus balance and also given wagering for total balance...Not for only bonus balance....

In that case they have to payout for total balance...They only payout for what they given bonus...While asking this they said about terms and conditions

After that I read the terms and conditions...Ok, I agree about that deposite balance was converted into bonus balance...And also wagering given for all balance...Since they didn't mentioned we are payout only for what they given bonus...They said 40x for bonus balance....In that case they have to payout for all bonus balance (2600×40x) ...But they payout only for only they given bonus balance(600x40×)... I am sending bonus terms and conditions screenshot

Thanks for your reply.

I went over the details provided by you and the casino's terms and conditions found here:

https://www.10cric2026.com/promotions/weekly-top-event-reload/

Based on the numbers found in the complaint, you deposited 2000; the casino's contribution in bonus money was 600 (30% deposit bonus), and the maximum win is 40x of the bonus amount, which means the maximum cashout from the bonus is 24000.

I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limits to be unfair and predatory only when it’s applied to a real money game; however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play

Since the amount the casino left you from your bonus gameplay corresponds to the 40x bonus amount limit set by the casino's bonus terms and conditions, there is nothing we can confront the casino about or ask for more.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.