10Cric Casino - Player’s deposit is delayed.

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Dear player,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Attila

Dear

Casino guru

"I am writing to formally complain about a deposit of ₹20,000 that has not been credited to my gaming account. I have already provided the successful payment screenshot and my official bank statement as proof.

The statement clearly shows that the funds have been successfully transferred to the 10Cric payment provider's bank account. Despite this, the 10Cric team has failed to update my balance.

I request the 10Cric team to investigate this without further delay, as it has already been 20 days. If there is still a discrepancy, I demand that the payment provider share their own bank statement to prove the funds were not received. I am attaching all necessary proofs again for your immediate review.

I completely empathize with your frustration. As I have mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to provide the casino with sufficient opportunity to investigate and resolve the issue, I will extend the timeline by an additional 7 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and hope for positive news regarding your deposited funds.

Thank you in advance for your patience and understanding.

Dear

Attila mam

The 10Cric team is not adding my deposit of 20,000 to my gaming account, even though I have provided all the necessary proof. They are constantly making excuses and creating unnecessary drama. I have contacted my bank, and they confirmed that the amount has been successfully credited to 10Cric’s Indian Overseas Bank account. Despite this, the 10Cric team refuses to update my balance. I have sent my bank statements and payment screenshots multiple times, but they aren't checking them properly. This is extreme negligence on 10Cric's part. Please investigate this and take action against them.

Dear player, thank you for your response. Could you please forward the correspondence with your payment provider along with any relevant evidence to my email at attila.g@casino.guru?

Thank you for your patience and cooperation.

Dear

     Attila mam

I have already provided all the necessary proof to the 10Cric team, and I am attaching the payment screenshots and bank statements here as well. For over a month, 10Cric has been stalling and providing the same automated, 'copy-paste' responses every single day (screenshots of these replies are also attached).

Please assist me in this matter and instruct the 10Cric team to credit the deposit amount to my gaming account without further delay. It has been over a month, and the relevant team is still failing to provide a concrete resolution.

Please note: If my deposit is not reflected in my account within the next 48 hours, I will be forced to take legal action to resolve this matter.

Dear 

     Attila mam

I have contacted my bank, and they have clearly confirmed that the payment has been successfully credited to the Payment Provider's Indian Overseas Bank account. My bank is requesting the Payment Provider to share their bank statement so that my bank can assist further, but the provider is refusing to provide it.

This clearly indicates that the 10Cric team is acting in bad faith. My own bank statement explicitly shows that the funds were deposited into the Indian Overseas Bank account on January 9, 2026. I request your urgent help in this matter. Please instruct the 10Cric team and their payment provider to produce their bank statement as proof. It is evident that I am being cheated, and I expect a fair resolution immediately.

Dear player,

I would like to kindly bring to your attention that the evidence you referenced has not been attached. Unfortunately, without this information, we are unable to proceed with the resolution of your complaint. Thank you for your understanding and cooperation.

Dear

Attila mam

i am sending your email all proof your check your email i am sending full bank statements proof your email mam please check your email

Dear

Attila mam

please check your email. I have sent everything to all your email addresses on February 13th, and I have also provided the payment screenshot. It is clearly visible in the bank statement that the payment was successfully credited to their merchant's bank account in Indian Overseas Bank. Tell them to verify my UTR number with their bank through live chat support and ask them to show the screenshot of that verification. The 10cric team is cheating me of 20,000; please get it checked immediately, Ma'am.

I am sorry, but I have not received any emails from you. Could you please advise what email address have you used?

Meanwhile, could you please attach the relevant evidence in this thread?

Thank you for your cooperation.

This email sending payment screenshot and full bank statement no refund my bank and clear show 9 January debit my bank account please immediately check

email— attila.g@casino.guru

Dear

Attila

I have given all the proofs to 10Cric and to you as well, but even after this, no attention is being given to my case. It has been almost 2 months. My bank and 10Cric’s bank have both said that 20,000 has already been credited to the merchant’s bank. You can check this on the bank confirmation email. I am attaching the screenshot here. Please check immediately because it has been a very long time and I am not happy with this at all

Dear Player,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Stefan (stefan.m@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Attila

Dear

Stefan sir

i am sending again full proof your email :-stefan.m@casino.guru Time today 8:42 am please immediately check sir because 2 months completed but not solve so i am not happy 😌😌and 10 cric team continue same copy paste reply again and again

Dear Krishna7771,

I am sorry to hear about the issue you are experiencing with the casino. I will reach out to the casino on your behalf and do my best to help resolve the matter promptly.

At this point, I would like to invite a representative from 10Cric Casino to join this conversation and assist in addressing the complaint.

Dear 10Cric Casino,

Could you please provide your comments regarding the situation?

Thank you in advance for your cooperation and for sharing any relevant information.

Dear

Stefan sir

"I am requesting the 10Cric team to refund my 20,000 INR directly to my bank account. I am extremely frustrated with the service; despite providing continuous proof for the past two months, my money has still not been released. I have lost all trust in the 10Cric website. Please return the funds to the original account from which they were deducted. I no longer wish to use 10Cric."

Dear 10CRIC Customer,

We are sorry to hear about your frustration.

We have thoroughly reviewed the case with your missing payment on our end. The amount of 20,000 INR has not been received at our payment provider.

Still, as a good will gesture, on the 5th of March, we have decided to credit the amount of 20,000 INR to your 10CRIC gaming account, as we appreciate your willingness to play on our site and Customers' satisfaction is our priority!

Our Customer Support Team informed you about the amount being credited to you and apologized for the delay caused.

On the same day, you played with the amount on Speed Baccarat and Aviator games and unfortunately lost the 20,000 INR in the Casino.

I am sorry, but it is impossible for us to grant this same amount to your gaming or bank account for a second time. Thanks for your understanding on the matter and we hope you will continue playing on our site.

Best regards,

10CRIC Casino

Dear

10cric team & Stefan sir

The 10CRIC team is acting unfairly and has been dragging this matter out for two months. I have stated clearly in this thread that I want my money returned to my bank account because I am dissatisfied with the company’s conduct and no longer wish to play on this platform.

If their intentions were truly based on 'goodwill,' why was this amount not provided earlier? I have been forced to visit my bank 30 times over the last two months and have provided email confirmation from my bank as proof. When the credit appeared, I assumed it was a bonus, which is why I intentionally lost the amount—I have no intention of depositing or playing here ever again.

I am demanding that 10CRIC refund the 20,000 INR directly to my bank account immediately. I have been very clear that the funds must be returned to the original source.

This is my final decision. If the funds are not credited to my bank account within 48 hours, I will take direct legal action. I will report this to the 1930 Cyber Helpline to have the merchant’s bank account frozen. I have all the necessary evidence, including UTR numbers, payment screenshots, and email confirmation from the Nodal Officer. I am exhausted by 10CRIC’s behavior and will not tolerate this any longer."

Dear Krishna7771,

I hope this message finds you well.

I understand that this situation may be frustrating. However, according to the information provided, the casino credited the disputed amount to your casino account and the funds were subsequently lost during gameplay. Based on these circumstances, we believe that no further compensation is due.

Therefore, we consider this case to be resolved. Thank you for your understanding.

Kind regards,

Stefan

Casino.Guru