10Cric Casino - Player's deposit has been delayed.

On 9th January, at 5:19 pm I made a deposit of INR 26000 into my 10cric account via their UPI pay option. Despite the amount being debited from my bank and successfully transferred to the merchant name that they provided..I never got my money credited into my 10cric account.

Now, on asking their support team for help, they assured me it's a slight delay and within 7 working days ( i.e 20th January), the money would either be refunded to my bank or added to my 10cric account. I waited for 11 days but still didn't receive the money back. Then, the support team asked me to submit my bank statement for them to verify, which I immediately did, along with sharing payment proof screenshots and successful transaction screenshots. Since that day, every single day I email the customer support team for a resolution and every single day they tell me to be patient my funds are secured but can't tell me when my money will be returned to me. I have waited for 25 Days by now and genuinely don't know what to do anymore. Please post this complaint and help my issue get resolved CasinoGuru. I have attached all relevant documents and screenshots below. Thanks

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 10Cric Casino. Please allow me to ask you a few questions so I can better understand the situation.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Is the transaction recorded in the deposit history of the casino under a particular status? Could you please share the screenshot of the relevant transactions made during that time if available? Share the information with me at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas