10Cric Casino - Player's deposit has been delayed.

On 9th January, at 5:19 pm I made a deposit of INR 26000 into my 10cric account via their UPI pay option. Despite the amount being debited from my bank and successfully transferred to the merchant name that they provided..I never got my money credited into my 10cric account.

Now, on asking their support team for help, they assured me it's a slight delay and within 7 working days ( i.e 20th January), the money would either be refunded to my bank or added to my 10cric account. I waited for 11 days but still didn't receive the money back. Then, the support team asked me to submit my bank statement for them to verify, which I immediately did, along with sharing payment proof screenshots and successful transaction screenshots. Since that day, every single day I email the customer support team for a resolution and every single day they tell me to be patient my funds are secured but can't tell me when my money will be returned to me. I have waited for 25 Days by now and genuinely don't know what to do anymore. Please post this complaint and help my issue get resolved CasinoGuru. I have attached all relevant documents and screenshots below. Thanks

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 10Cric Casino. Please allow me to ask you a few questions so I can better understand the situation.

Please, could you clarify if you have tried contacting your payment processor regarding this issue?

Was it your first deposit in this casino?

Is the transaction recorded in the deposit history of the casino under a particular status? Could you please share the screenshot of the relevant transactions made during that time if available? Share the information with me at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Yes, I've tried contacting the payment processor, and the casino said they are constantly in contact with the payment processor as well.

Regarding the deposit, this is not the first time I've deposited into 10cric, I've made multiple deposits into my 10cric gaming account previously and they have completed my full kyc as well prior to that. So, this delay is completely unnecessary and just affecting my mental health for no reason

Regarding the screenshots, here they are -

1. Successful Payment screenshot containing all necessary details

2. Screenshot of payment being processed by merchant

3. Screenshot showing my payment has been submitted

Thanks for your patience.

Could you please share your communication with the support regarding the delay in crediting of your deposit?

Share this information with me at tomas@casino.guru or post screenshots here.

Hi Tomas, as requested I'm attaching a few of my screenshots of my continuous correspondence with the support team

- Starts with me reaching out to them on 9th Jan, once my deposit was unsuccessful

- They respond saying that my deposit will be refunded back to me in 7 business days i.e 20th January

- I request for a faster resolution multiple times but to no avail, and wait till 20th Jan

- 20th Jan comes and goes and I've still not got my refund and I send them a mail asking what's the deal?, And they ask me to send them an up-to-date bank statement

- I send the bank statement along with all the original payment screenshots and offer to provide any other documents that they need

- Since 21st of Jan, every single day I mail them asking about my refund status, and every single day I get some botted response asking me to be patient

I'm genuinely tired CasinoGuru and Tomas, Please help me get my money back and end my nightmare that's been going on for a month 🙏 Thank you

Adding the rest of the screenshots from 21st Jan onwards here since only 5 attachments allowed per post -

Dear Flippybondo,

Thanks so much for sharing all the details and taking the time to explain everything so clearly. I really appreciate it.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru), who will contact the casino directly and manage all communication from here. We want to be fully transparent with you. In the past, some of our messages to this casino have gone unanswered, so there’s a chance they may not respond again. However, we’ll do everything we can to encourage their cooperation and give your case the best possible chance of progress.

No action is needed from you at this point. Your Resolver will reach out through this thread if anything else is required.

Kind regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Flippybondo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter