The player from Papua New Guinea had won money after making a deposit but encountered issues when trying to withdraw, as her account was unexpectedly inactivated during the process. She sought to log back into her account to withdraw her winnings but was not receiving assistance. The Complaints Team had attempted to engage with her for further information but, due to a lack of response, the investigation could not proceed. Consequently, the complaint was closed, though she had the option to reopen it in the future.
100Kina Casino - Player’s account has been closed unexpectedly.
Closed
Our verdict
Player stopped responding
Amount: 7,100 K
100Kina Casino
Safety Index:Very lowCase summary
Discussion
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3 months ago
After I deposited money in my account and was playing I won during playing and when I wanted to withdraw some money, during the it been processed they inactivated my account out of the blue. I just want to log back in my account and continue withdrawing my money that’s all but they won’t help at all.
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3 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem with 100Pokies Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Did you accumulate your winnings with or without an active bonus?
- Have you made any withdrawals from this casino before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Natalia
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2 months ago
Dear JessieJoy25,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Natalia
Casino.Guru
