The player from Italy had been waiting for a withdrawal request since May 22nd, which exceeded the promised timeframe of 7 to 21 days. Despite having her profile verified, she received no human assistance and only automated responses. She then requested a refund for all her deposits. The complaint was closed as unresolved due to the casino's consistent lack of response to mediation attempts. It was noted that many similar complaints had been received against this casino, leading to a lowered rating and a recommendation to avoid it.
1000 Spins Casino - Player’s withdrawal request is delayed.
Unresolved
Our verdict
No reaction policy
Black points: 72
Amount: €200
1000 Spins Casino
Safety Index 0.9 Very lowCase summary
Discussion
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1 month ago
Translation
I've been waiting for my withdrawal request to be approved since May 22nd. They told me it would take 7 to 21 days. That time has passed, but my withdrawal request is still pending even though I've already verified my profile. They refuse to provide me with any explanation or let me speak to a human operator. They always reply with bots, telling me I have to wait, and they won't send me the chat transcript. They won't even give me a timeframe for when my request will be approved. Since my withdrawal request wasn't approved within the timeframe they set, I'm requesting a refund of every single deposit I've made.
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1 month ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 month ago
Dear giulietta,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of the many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it, and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please forward a screenshot of your withdrawal request to tomas@casino.guru as evidence?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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1 month ago
TranslationGood evening, first of all, thank you for your reply. I sent the requested screenshot. Did the people who reported delays ultimately receive their withdrawals? Are these delays or missed payments? I'm asking to understand what to expect.
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1 month ago
Dear Player,
Unfortunately, I would like to inform you that since this casino has multiple cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 1000 Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number.
We strictly recommend staying away from 1000 Spins Casino. I wish I could be of more help. The casino can reopen this complaint anytime.
