1000 Spins Casino - Player's withdrawal is significantly delayed.

First made a withdrawel on the 22nd of March on the 15th of April they lodged it back into my account told to make another withdrawel and still waiting.just getting the same response ohh its been processed we will flag it sorry and all this other bull i lodged money and won money with my lodgement all wagering was met at nearly nearly 4k

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Dear Patchy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

No i never made a withdrawel before I only joined the day before.

It was a deposit bonus and I had to wager 4.8k which i did I had 2k left and withdrew 1400..I said ok 7 to 21 business days bit mad but gave them the benefit.lodged few more times but wouldn't let me Withdraw while the 1400 was pending

Hi

Thank you for your answer.

Could you please confirm that your account is fully verified?

Which payment method did you choose to withdraw your winnings?

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

No problem i will indeed

I’m very sorry but you haven’t answered any of my previous questions. If you sent an email, I did not receive one.

Could you please give an update if you have not received your withdrawal?

No i have not received anything my withdrawel is still pending

Unfortunately, I would like to inform you that since this casino has multiple cases closed as "No Reaction Policy," we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of 1000 Spins Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number.

We strictly recommend staying away from 1000 Spins Casino. I wish I could be of more help. The casino can reopen this complaint anytime.

Best regards,

Jean