The player from Italy requested a withdrawal of €200 seven weeks ago, but he has been waiting for almost two months despite being initially told it would take 21 days to process.
1000 Spins Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 24m 55s
1000 Spins Casino
Safety Index:Very lowCase summary
Discussion
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Public
17 hours ago
Translation
I made this withdrawal of €200 and they've been making me wait for almost two months when they initially said it would take 21 days to process.
Automatic translation:
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1 hour ago
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1 hour ago
Dear Cos3c,
Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?
- Have you made any successful withdrawals from your account previously?
- Can you confirm that your KYC verification was completed?
- Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.
We will do our best to resolve this issue promptly. Thank you in advance for your reply.
Best regards,
Kristina
