The player from the United Kingdom requested a withdrawal of £600 from 1000 Spins Casino on February 12, but it remained pending for a month. Despite contacting customer support through live chat, she only received automated responses regarding delays. The player was asked by the Complaints Team to provide further information and evidence regarding her withdrawal and communication with the casino. However, due to the player's lack of response to these inquiries, the complaint was closed at that time without resolution. The player could reopen the complaint if she chose to resume communication.
1000 Spins Casino - Player's withdrawal is delayed.
Closed
Our verdict
Player stopped responding
Amount: £600
1000 Spins Casino
Safety Index 1.5 Very lowCase summary
Discussion
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3 months ago
Hi, I made a withdrawal from 1000 spins casino on 12th Feb for the amount of £600. The withdrawal is still showing processing. I have spoken to them via live chat and get the same automated answers everytime. They have said there's delays due to a high volume of transactions and thank me for my patience etc.. Please would you kindly help me with this.
Thank you
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3 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 months ago
Dear Beanie3123,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Dear Beanie3123,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
