1000 Spins Casino - Player's withdrawal is delayed.

Hi, I made a withdrawal from 1000 spins casino on 12th Feb for the amount of £600. The withdrawal is still showing processing. I have spoken to them via live chat and get the same automated answers everytime. They have said there's delays due to a high volume of transactions and thank me for my patience etc.. Please would you kindly help me with this.

Thank you

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Dear Beanie3123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Beanie3123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.