The player from the United Kingdom requested a withdrawal of £180 seven weeks ago. Despite verifying his account and following up multiple times via email and live chat, he receives only generic responses about ongoing checks.
1000 Spins Casino - Player’s withdrawal is delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 8h 43m 43s
1000 Spins Casino
Safety Index:Very lowCase summary
Discussion
Public
Public
3 days ago
Requested withdrawal of £180 on 22nd Jan. I had deposited £20 and so this withdrawal amount is less than 10times the original deposit so valid. I have chased numerous times via email which is now being ignored and live chat where I get same generic responses that thorough checks are being completed. Account is verified.
Public
Public
2 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
2 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Have you accumulated your winnings with the help of a bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
