The player from Finland requested a withdrawal 7 weeks ago on May 20th and was initially informed it could take until the 23rd, but has received repetitive responses since then without resolution.
1000 Spins Casino - Player’s withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
6d 23h 9m 47s
1000 Spins Casino
Safety Index 1.5 Very lowCase summary
Discussion
Public
Public
23 hours ago
Translation
I made my withdrawal on May 20th and was first warned about the 21st or 23rd, the longest the withdrawal could take, after that they just repeated the same answers until last night. I just had the same conversation again as last time.
Automatic translation:
Public
Public
51 minutes ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
50 minutes ago
Dear Aftersun,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
