The player from Quebec was facing issues with withdrawing 100€ in winnings from 1000casino, as customer support responses appeared automated and ineffectual. This withdrawal had been pending since June. We asked whether he had ever received any winnings from this casino, but he did not respond to our follow-up messages and reminder. As a result, we were unable to continue the investigation, and the complaint was closed for now due to lack of cooperation from his side.
1000 Spins Casino - Player's winnings are delayed.
Closed
Our verdict
Player stopped responding
Amount: €100
1000 Spins Casino
Safety Index 0.9 Very lowCase summary
Discussion
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4 weeks ago
Hello 1000casino has bots working as customer support, they don't pay my 100€ wins in waiting since June.
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3 weeks ago
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3 weeks ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please advise if you've ever received any winnings from this gambling establishment?
Thank you in advance for your cooperation and reply.
Karla M.
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2 weeks ago
Dear 1000scams,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Karla
Casino.Guru
