The player from Italy has a pending withdrawal of €1,752 from 1000spins Casino, which has not been processed since July 28, 2026. After filing a complaint, the casino deleted their account and claimed the funds were returned due to suspected fraudulent activity, but now the player cannot log in to access their winnings.
1000 Spins Casino - Player's account has been closed.
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Current status
Waiting for Casino Guru to reply
1d 6h 1m 34s
1000 Spins Casino
Safety Index 0.9 Very lowCase summary
Discussion
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Public
1 week ago
Translation
Good evening. I had a pending withdrawal from 1000spins Casino of €1,752 from July 28, 2026. After 21 business days, I filed a complaint to clarify the processing timeframe. After filing the complaint, they deleted my account, thus losing the funds I'd won through a cash bonus and wagered beyond the 50x limit they had set. They then sent me another email stating that my withdrawal had been credited back to my account, claiming it was fraudulent activity. But I can no longer log in. I now believe I've been scammed, and I'm not the only one.
Automatic translation:
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6 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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6 days ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you pass the verification before you lost access to the account?
- Have you contacted the casino customer support via email to ask about the reason why your account was blocked?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Casino Guru is examining the case
Attila is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
