1000 Spins Casino - Player’s account closure request is delayed.

This is a scam casino.

I am a gamble addict and they refuse to close my account. No responsible gaming options. They just ask to repeat the process to send an email and they just do nothing. It is a scam. Stay away. I have lost more than a 1000 euros since I have asked for a permanent closure more than a month ago.

I have escalated multiple times and nothing is happening. Really sorry that such companies exist. Stay away.

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Stay safe.

Dear NickZiou,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling policy, and I found this:

PLAYER SELF-EXCLUSION

If you are concerned about your gambling behavior, you may choose to lock your gaming account. During this time, we will also take all reasonable steps to ensure you do not receive any promotional material.

If you have any concerns about your activity, please consider one of the following options:

A minimum of 24 hours cooling off period

A minimum one month self-exclusion period

To change these settings, please contact our 24/7 Support Team.

Could you please forward the account closure requests you sent to the casino to my email at [email protected]?

Thank you very much for your cooperation.

Best regards,

Kristina