Coins.Game Casino Review

The player from Russia had faced account closure and confiscation of their balance, including their deposit, on grounds of unexplained 'fraud'. Despite having passed the verification process and not having violated any stated casino rules, his account had been closed and funds confiscated. The player had only recently registered and had made a few successful bets on sports games. However, we found that we lacked the specific expertise to handle complaints related to sports betting. Consequently, we were unable to assist the player further and had to reject the complaint.

The player from Bangladesh had encountered withdrawal issues from coins.game after winning $84 from a slot game. Despite having fulfilled an unexpected KYC verification requirement following his withdrawal request, his withdrawal was cancelled, citing a need for manual verification. The Complaints Team had reached out to the player for more details about the ongoing verification process, the status of his documents, and his last communication with the casino. However, the player did not respond to the inquiries. As a result, the complaint was rejected due to lack of response from the player.

The player from Germany had his winnings of 268mbtc confiscated by the casino following a withdrawal request. Despite having fulfilled all KYC requirements and claiming no violation of casino regulations, the casino had only allowed him to withdraw his original deposit of 200mbtc. The player primarily engaged in sports betting, keno, and plinko games. However, as our service focused on online casino complaints, we lacked the necessary insight to address issues related to sports betting. Therefore, we had to reject the player's complaint.

The player from Russia had been blocked from his casino account. After winning and undergoing verification, the casino had claimed the player broke the rules and accused him of fraud. The player denied any wrongdoing and was unable to get a response from the casino regarding the specific nature of the alleged fraud. We had attempted to reach out to the casino for clarification, but received no response. Without cooperation from the casino, we were unable to resolve the player's issue and marked the complaint as 'unresolved'. We had advised the player to contact the Gaming Curaçao Authority for further assistance.

The player from Brazil had been unable to access his account on Coins Game due to an issue with Google Authenticator. Despite having sent multiple emails to customer support, he had been unable to withdraw his winnings of 400.00 BRL. However, the issue was eventually resolved after the player had requested the casino to correct his surname in the account profile and disable the two-factor authentication.

The player from Ukraine was facing issues with account verification to withdraw funds from Coins.game Casino. Despite having passed the initial verification stage, the casino had delayed the second stage for over 15 business days, preventing the player from withdrawing his money. Later, the player's account was blocked, and his winnings were confiscated without clear reasoning. Despite our multiple attempts to contact the casino and resolve the issue, the casino failed to respond. Therefore, the complaint was marked as 'unresolved'.

The player from Norway had won 2000 USD and had tipped the VIP manager 50 USD at an online casino. However, when they attempted to withdraw their winnings, their account was blocked and they were accused of fraud by the casino. The casino had retained the player's 1800 USD winnings. Despite the player's attempts to communicate with the casino and provide proof of fair play, the casino did not respond. The player had then reached out to the casino's Licensing Authority for further action. The complaint had been closed by the Complaints Team as they awaited the decision of the regulator.

The player from Iowa had experienced difficulties with a withdrawal request at an online casino. After attempting to withdraw $9,000, the casino had cancelled the request and asked for re-verification of the account. However, once the verification process had been completed, the player had noticed that his winnings were missing from his account. Despite our efforts to assist, the player had not responded to our inquiries for further information. As a result, we had been unable to investigate the issue more thoroughly and had to reject the complaint.

The player from India had joined Coinsgame, made deposits, and won approximately 26,000. However, he had entered a nickname instead of his real name during registration, which was discovered when he attempted to withdraw his winnings. Consequently, his account was closed and his winnings were confiscated. We had explained to the player that he was solely responsible for providing accurate information during registration. Given that he had violated a fundamental rule of online gambling by using a nickname instead of his real name, we were unable to assist him in recovering his confiscated winnings. This complaint had been rejected due to the player's breach of the casino's terms and conditions.

The player known as ''ACEFLOW00'' complained that they had been credited the prize for winning a tournament, but that later their balance disappeared and even went negative. The casino responded and stated that the player had in fact not won the tournament but had been credited the prize in error due to a technical glitch. The casino was asked to provide further information and supporting evidence to the mediator but stopped responding to the complaint.

The player from Ukraine had been dealing with a gambling addiction and sought to close his account. However, he had encountered difficulties as the casino's self-exclusion function was not functioning as expected, which led to further deposits and losses. The Complaints Team had guided the player on how to communicate his self-exclusion request more effectively to the casino. Following these instructions, the player confirmed that his account had been successfully blocked. As a result, we had marked the complaint as 'resolved'.

The player from Denmark, who identified himself as a gambling addict, had lost $366 and later his entire paycheck of $1565 at Coins.Game casino. He had notified the casino about his addiction on July 27th, but his account was not closed until August 2nd. The player had argued that the casino should have closed his account immediately after being informed about his addiction, and he had sought a refund for the losses incurred after July 27th. The casino did not respond to our inquiries, which led to the case being initially marked as 'unresolved'. However, the casino later claimed to have refunded the player's deposits, and the player confirmed the receipt of this refund. Despite his dissatisfaction with the casino's initial lack of response, he agreed to mark the complaint as 'resolved'.