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OverviewBonuses0User reviews63Safety Index explainedDiscussion32Payment methods16
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a short period of time (3 to 6 months).
Important:
Low daily withdrawal limit (less than $500)
This casino applies a low withdrawal limit (less than $500 per day). Because of this, it might take you a long time to withdraw your funds if you manage to win big.
Important:
Very low withdrawal limit
This casino has a very low monthly withdrawal limit, which means that if you happen to win a larger sum of money, it will take a much longer time to withdraw the winnings from your account.
Cocoa Casino Review
In this review of Cocoa Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Cocoa Casino has Very low Safety Index of 3.0, indicating a very bad performance in terms of fairness and safety based on our evaluation criteria. Take a look at our full Cocoa Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Is Cocoa Casino fair and safe? Safety Index explained
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.
In our Cocoa Casino review, we carefully went through and inspected the Terms and Conditions of Cocoa Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Taking the significance of our findings regarding the fairness of this casino's T&Cs into account, we urge you to look for a casino with fairer T&Cs, or to proceed with caution should you decide to play in this casino anyway.
Based on our estimates or gathered data, Cocoa Casino is a very big online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
As far as we are aware, no relevant casino blacklists mention Cocoa Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
In our comprehensive review of all relevant aspects, Cocoa Casino has attained a Very low Safety Index of 3.0. We strongly suggest players to steer clear of this casino and opt for one with a higher Safety Index.
Note: According to our records, Cocoa Casino is related to 3 other online casinos. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Cocoa Casino.
Terms and Conditions of Cocoa Casino evaluated
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Cocoa Casino to be unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Cocoa Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 3 complaints directly about this casino in our database, as well as 11 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,891 black points in total, out of which 838 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Cocoa Casino user feedback and reviews evaluated
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
The user satisfaction feedback of Cocoa Casino shared by 63 users has resulted in a Bad User feedback score. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Licenses and company data
Cocoa Casino is owned by SSC Entertainment NV and has estimated revenues exceeding $20,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Cocoa Casino has been granted a gambling license in Curaçao issued by Curaçao Antillephone N.V..
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
EUR 500 per week
No win limit
USD 500 per week
GBP 500 per week
AUD 500 per week
NZD 500 per week
ZAR 5,000 per week
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. You can find languages available at Cocoa Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
24/7
Portuguese
24/7
Japanese
German
Italian
French
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Cocoa Casino, managing your account, withdrawals, or other matters. Cocoa Casino has a good customer support, judging by the results of our testing.
Cocoa Casino casino games and slots
Cocoa Casino offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, Other games, Crash games, Live baccarat, Live blackjack, Live poker, Live roulette.
Casino games from 14 game providers are offered. This includes Rival, Betsoft Gaming, Saucify, Spinomenal, Tom Horn, Smartsoft Gaming, InstaNet, Fresh Deck Studios, Qora Games, Fugaso, Felix Gaming, Dragon Gaming, Vivo Gaming, Wingo.
Cocoa Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There is 1 bonus offered by Cocoa Casino in our database at the moment. More information is available in the 'Bonuses' section of this review.
Note: Our separate page features details on Cocoa Casino bonuses for additional information about this casino's offers.
Browse all bonuses offered by Cocoa Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(63)
User reviews of Cocoa Casino
This is a place to share experience with Cocoa Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The most boring games l ever had to play. My free $10 chip l had to wager $4000, couldn't verify my email, but always can send their promotions via email. Worst site l have EVER, old fashioned games. Don't bother playing if you want to win real money, after playing for 5 bored stiff days, to find they only allow you to win $50 max at 400 times wagering. Unreasonable
MARK GOLDBERG - IF YOU GET A CALL FROM HIM - KNOW THAT ITS A LIE - HE FED ME TONS OF BOGUS INFORMATION. THE FIRST DEPOSIT I TRIED TO MAKE I GOT BERATED BY A TERRIBLE HUMAN NAMED CAROLE- SHE DIDNT EVEN KNOW THE VIP HOST NAME - THEY CHEAT - THEY STEAL - THEY PERPETRATE FRAUD. SHAME ON THEM. SHAME ON MY STUPIDITY - AWFUL AWFUL LIARS AND SCAMMERS. DONT WASTE YOUR TIME OR MONEY.
Cocoa Casino needs to pay up or get blackballed!! I was told that since I won on free spins and didn't deposit last or in-between that if I made a 25$ deposit and completed the playthrough that I'd have a no max bonus and get to keep what I won. I won $1500. I go to the casino just now to deposit and make sure I'll be able to withdraw the winnings. Not only was the guy Phillip rude AF, he unapologetically let me know that I will not be withdrawing any winnings. He said the chat I had with the girl last told me that also. In those words. And she didn't. She told me I could deposit on top of what I won with free spins with a no max bonus and id get to keep what I won. Now Phillip adds all these extra rules why they won't be allowing me any withdraw. Ask them for the chat I had with her and then with him. They both completely contradict each other. They need to pay up!!
Its not a casino this are cyber criminals Its a scam i had 1000 in acc 250 deposit and 750 from bonus they then reset my acc to 250 free chip 8750 wager remaining That is my own experience Username hendri28
Cocoa Casino
Hello,
This sounds more like a misunderstanding to us. Could you please provide us with your username so we can further examine your case?
Cocoa casino is a sister site of This is Vegas Casino,Paradise8 casino,Vegas days. Most common slots are 5 reels. Mostly of the games are from Rival provider, Tom Horn have some few video slots, as well as Sofa gaming. Casino have live roulette, and poker. Casino still offer no deposit welcome bonus. 25 $ chips with 35x wagering. deposit is not needed to receive welcome bonus chips. just complete profile, and ask for bonus in live chat. email verification is not needed. finish wagering, submit documents for withdrawal and deposit 25, for withdrawing no deposit bonus. max cash out is 100$. Bitcoin is acceptable . I am opened account two years ago,never deposited, but casino still continues to gifting me on every two or three days with a 5 or 10 $ free chips( only bad thing is that's chips haves wagering 70× )
5 or 10$ gift from casino two times in a week
instant no deposit bonus
lots of promotions
live chat 24/7 very friendly and helpful
Bitcoin is acceptable for deposit and withdrawal is
Weekly Gifts from casino(5 or 10$)is only valid for Rival provider
well this casino without a license has all the shady offerings that of other dirty casinos such as ricardos and others. the new bonuses scream your gonna be ripped off. and now like the other scam sites as soon as your logged in Help desk is messaging non stop bout having a great deal. 10 30$ spins if you deposit 25$ lol. yeah I don't and wouldn't suggest believing that if it seems too good to be true it usually is.
5 free spins
cant play certain games because of a bonus. no reels on wheels XL
Cocoa Casino
Hi Redsox219,
Thank you for your honest review. We're happy you have enjoyed your experience with us so far. We wish you good luck and success at our games in your coming visits.
Really, REALLY bad. Been playing here, & the other 3 (Davinci's Gold, Paradise 8, This Is Vegas) for nearly a year now. The other 3 casino's I mentioned, after the smallest of win's/withdrawals, completely stopped the bonus offers - & the supposed 5 free spins for a year. So I didn't even bother with them anymore. Stuck with Cocoa as, foolishly, I honestly thought that maybe after all the depositing I'd done over the last 10 or so month's in all their casino's - literally 1000's, & seeing as they're all tied together - I surely must win something at least big'ish at some point...but no. The game's are great at the beginning, to be expected, also you expect that as time goes on, you'll have to put it all back in - plus more - in order for the game's to have a chance of spitting something back out...yes? No, well, that's not how it works here, honestly I've grown to absolutely LOATH Rival Powered Gaming software - loath it! Endless, literally endless dead spin's, the game's don't behave as they should & more than once I've been kicked out mid game, reloaded it & it's, no word of a lie - dead spin, after dead spin for literally hundreds of spin's - absolutely crazy. Deposits gone in minute's, absolutely abysmal payouts, if any, the free spins are the absolute worst I've EVER experienced in all my years of slotting, & to add insult to injury - the more spins you acquire in the game...99% of the time the lower the payout. Absolutely, positively AWFUL. I've also researched most of the game's info on various site's & considering a fair few of them are supposed to be low - medium variance, you honestly would never know as they behave as though they're high to extremely high. You never, ever end up going above your starting balance, it hovers for a while, they gradually you're down to zero in no time. It honestly end's up feeling like a chore, a battle to try to at least reach your starting balance! Crazy, weird behaving slots, little to absolutely no chance after a month or so, if that, of meeting wagering & getting the chance to cash out. Talking of which - you'll be waiting at least 8 days for. The first time I cashed out, 3 day's, "great!" I thought....but after that it just got more & more lengthy, to the point I had to complain on a forum in order to get heard as the CH's are absolutely useless. I absolutely KNOW it's my own fault for playing, but I can honestly, hand on heart say that these shysters have turned me off gambling for life. I've wasted so much cash, hoping not just to win, but to have fun - it's ended up a frustrating, anger inducing experience. No fun at all when your deposits disappear in literally 25mins, if that. I've withdrawn - from all 4 of their " Fab 4" (yeah right 😏) casino's the approximate total of around £750 - that's it. I've deposited, like I said above, in the 1000's. The chat host's are rude too, obnoxious & can't be bothered to deal with anyone...I know this as the constant theme & complaints from other forums/review sites etc regarding these casino's are ALWAYS the same. Always complaining about the lack of decency & respect from the customer service. The manager (won't mention his name) constantly, pops up on forum's too, telling everyone how fantastic his casino's are, how he's been in the business since 2006, sweet talking all who'll listen. He's a con artist, with a smooth tongue. Anyone planning on using these casino's, please, PLEASE be extremely careful. Be mindful.
Edit - It's Ltjs15. I appreciate the gesture of a chip, but I doubt anything'll come of it tbh. You say £750 is a significant sum - but when you make SO many dead deposits, I'm sorry but it does make me more than a little suspicious. EDIT - Well, it's been a while since I wrote this review....& absolutely nothing has changed, nothing. Dead deposits EVERY. SINGLE. TIME. The game's just don't pay - at all. No way of clearing the wagering, no chance, & I honestly don't trust the game's enough to put in a straight deposit - so I guess this is the end of the line for me as it's only common sense to just give up. Absolutely abysmal to be honest. Edit 18th November - Apparently, though I don't believe it AT ALL, they've been "taken over by a bigger company" .... I believed them at first, but then I checked AffDynasty & they're still in charge & also a pop up "Crazy Winners" comes up when you log in asking you to install their app. I looked into them & yeah, basically same old, same old. There honestly doesn't appear to be ONE decent Rival casino literally anywhere - it's crazy. I told them to shut my account as I absolutely hate them. No joke.
All good in the beginning
Bonuses used to lure you in.
Literally Everything.
Cocoa Casino
Hi Jolo15,
Thank you for your detailed review.
I can understand players' frustration when games are tight and you don't win much. But as you state, you've been able to cash out around £750.
That's not an insignificant sum and it does show that we are committed to paying our players.
I'll be happy to review your interactions with our support team to check where we can improve there.
Please let me your account username so I can review your chats/emails. I will also be happy to review if your account can receive a free token or cashback.
Thank you for your time.
Oliver King Casino Host
---------------
UPDATE:
Hi Jolo15,
Thank you for sharing your username with me.
I have added a £75 VIP Token to your cashier in Cocoa Casino.
Furthermore, I will recommend your account to be promoted to VIP status. As a VIP, you will receive higher comp points and a higher daily cashback, which will in itself, increase your chances of success.
It is in the nature of casino games that results are random and streaks (good and bad) are expected. It is not unheard of that you have tight periods only to later have weeks of good returns.
I hope that will be the case with you. Good luck!
Oliver King Casino Host
Alig3012
Unregistered user
• 3 years ago
I am still in shock as I have just been verbiy abused by the chat operator when I wanted to close my account.
Now I have nothing to say
Still in shock by exchange via chat
Cocoa Casino
Hi Alig3012,
I want to apologize for any customer support provided that did not reach your highest expectations. We will review every single chat you had with our team, and we will take appropriate action if we find any sort of abuse or disrespect coming from one of our agents.
Rest assure we will not take this lightly. Thank you for your feedback.
I would play at this site and it's sister sites, but their bonuses limit you to Rival games only. They have many other providers with fun slots, but if you use a bonus, you can't play them.
lots of providers, decent bonuses
Bonuses limit you to Rival games only
Cocoa Casino
Hi Jaxson59,
Thank you for your review.
It is correct that most promotions are tied to our native Rival games only, but we do provide a 45% ongoing reload to play all platform games. Remember that once a promotion is over, you can also play your winnings on any games, including progressives and table games.
Made a zelle deposit 3 hours ago emailed proof and still not posted. No chat support no email support just ripped off. Save your money go anywhere else
Cocoa Casino
Hi Lmehmertz,
You may rest assured that if the Zelle deposit was successful, your account will be credited. Please note that we can only confirm the Zelle deposit within business hours Central US time. Your deposit will be checked shortly and credited once confirmed.
Thank you for your patience with this matter.
Best regards,
Oliver King Casino Host
Safety Index explained
Safety Index of Cocoa Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Cocoa Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Very low3.0/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a negative impact on the casino's Safety Index
Warning:Unfair maximum win rule based on the total amount of deposits
This casino has an unfair rule, which restricts how much players can win based on their total deposited amount (even when playing without a bonus). If you only deposit a small amount, your potential winnings will be restricted.
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a short period of time (3 to 6 months).
Important:
Low daily withdrawal limit (less than $500)
This casino applies a low withdrawal limit (less than $500 per day). Because of this, it might take you a long time to withdraw your funds if you manage to win big.
Important:
Very low withdrawal limit
This casino has a very low monthly withdrawal limit, which means that if you happen to win a larger sum of money, it will take a much longer time to withdraw the winnings from your account.
Unfair terms and conditions
Use of the Martingale betting strategy may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Read more
Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
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Read more
Detection of some basic betting techniques may result in confiscated winnings
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Read more
Max win based on deposits
T&C copied from the casino's website (in English):
Read less
Read more
Casino voids gaming account balances after less than 6 months of account inactivity
T&C copied from the casino's website (in English):
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Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in English):
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