Club Lounge Casino - Player wishes her deposit to be refunded.

Hi I  currently set a account up I have a gambling addication and owe over €30,000 out for gambling I have been signed up to gamestop which shouldn't allow me to sign up to any online games, I understand your site is not licenced I would like a full refund as I am a vulnerable adult of.€450 please 

My.user name is xxleanne123x

Dear Leanne,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I’m sure that you are aware of geolocation of GAMSTOP operation:

"GAMSTOP lets you put controls in place to help restrict your online gambling activities.

Sign up for the service and you will be prevented from using gambling websites and apps run by companies licensed in Great Britain, for a period of your choosing."

Since you have chosen casino without a license, it will be very difficult to resolve this case to your satisfaction. Please could you clarify, if you have informed Club Lounge Casino about your gambling problem before placing a deposit? If yes, please forward the relevant communication to petronela.k@casino.guru. Thank you very much in advance.

Best regards,

Petronela

Hi I just lost my mother to cancer I was doing so well not gambling and I just went off the rails I lost to much money I need to buy the flowers for funereal etc please as a good will gesture accept this please 

Thank you very much Leanne for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Leanne,

Could you confirm you informed the casino about your problem or ask for a self-exclusion, please? 

We can try to help you with returning only those deposits, you deposited after you informed the casino about your gambling problem (or after you asked for self-exclusion).

I tryed to email but internet went out it was saved in my.drafts please please refund me the money I'm.begging you 

Hello Leanne,

I am very sorry, I know gambling addiction is a serious problem and all casinos should approach this issue responsibly. However, we cannot ask the casino to refund your deposits, if it didn't know about your problem at the first place. Also we cannot punish the casino by lowering its rating for something, that it wasn't aware of.

I apologize I am not able to do more for you under these conditions. I can only recommend you to use blocking softwares, which will prevent you from using gambling websites. You can read more about it in this article:

https://casino.guru/responsible-gambling#apps-and-tools

Other available softweres are for example:
www.gamblock.com

www.betfilter.com

You can also try to ask your bank to set the limit for transactions. Again, I am really sorry, but we cannot continue resolving this case.

Please, check out the article I am mentioning in this message, you can find many useful information there.

Take care and I hope this will help at least a little bit with your problem.