Chipstars Casino - Player’s withdrawals have been delayed.

Hello, I have made 4 withdrawal request in this casino fot total amount 2784,47 EUR. One was made 6.11, next three 7.11. Since today I didn't receive my money. I was asked for additional documents ( notary ID was one of this additional documents ) I've do this and sent to Chipstars at Thursday . After this I haven't response from casino.

My datas in Chipstar casino :

ka****oz

k.mo******ki@gmail.com

I have no active bonuses at my account , I didn't use any bonuses, I only take free spins after my registration but win nothing during this free spins. I deposited totally 603,13 EUR, play Sports and Slots .

Dear Darwin88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello, I think that fair casino doesn't check 2 photos for 5 days. Using this method I can wait for successful verification for a few months. After withdrawal request they do nothing for 4 days , they asked for additional verification after my message to them. I think we should cooperate as well as possible to make the gambling environment better and better. But ok, I have nothing to do as waiting at the moment for their next step.

Best regards,

Kamil M*********

Hi Kamil,

I hope this email finds you well.

We regret to inform you that we had to block your account due to several, repeated breaches of our Terms And Conditions:

3.4.a Sportsbook platform reserves the right to cancel and refund bets placed by players which are reported by our external provider as professional players, where any collusion or arbitrage betting patterns are detected, this will also lead to a permanent and final ban.

3.25. In case of suspicion of unfair wrestling, the Sportsbook platform reserves the right to refuse any bet in general or any part of it, thus making the questionable bet invalid (in these cases, the payment is made with a factor equal to "1") or completion of proceedings or up to 31 calendar days

3.26. Clients are allowed to bet only as individuals, group bets are not allowed. Repeated bets on the same results/winners from the same or different customers may subsequently be declared invalid. Even after the official result of the competition/athletes is already known, the Sportsbook platform may consider the indicated bets invalid if it considers that the Clients act in collusion or as a syndicate, or the bets considered were made by one or more Clients within a short period of time. The betting company also has the right to refuse to accept bets or to count already made bets as invalid if they are made from different game accounts from the same IP address.

We will refund you the last 400 Euro in deposits to your BTC address - 12RNpT7ViiUvurVhwSAnDWDWJMiZJKhmQG

This decision is permanent and irreversible.

We wish you all the best.

Sincerely,

Tom Johnson

Hello,

This is what I received today from Chipstars. Unfortunatelly , bad opinion at trustpilot was confirmed today. They steal money ot their customers. This is real SCAM casino . Of course, I didn't broke any point of this terms&conditions . If I was a cheater , they never bring me my part of deposits back. This is nonsense. You can't promote casino like this , there is many many other gambling websites which are fair in front of their clients. You have to help clean this enviroment from the scamers like Chipstars. In the opposite your opinion among players will be worst and worst.

Don't you think they should give me back my whole deposits ? WHy only part ? I was cheater or not ? Or maybe one time I was fair and later I cheated them ? This is a big nonsense.

3.4.a Sportsbook platform reserves the right to cancel and refund bets placed by players which are reported by our external provider as professional players, where any collusion or arbitrage betting patterns are detected, this will also lead to a permanent and final ban.

3.25. In case of suspicion of unfair wrestling, the Sportsbook platform reserves the right to refuse any bet in general or any part of it, thus making the questionable bet invalid (in these cases, the payment is made with a factor equal to "1") or completion of proceedings or up to 31 calendar days

This points of terms&conditions can be assigned to every customer which register account there. This is the first example why they shouldn't exist as online casino&sportsbook. This point is abusive , contradictory with general terms&conditions between customer and operator.

3.26. Clients are allowed to bet only as individuals, group bets are not allowed. Repeated bets on the same results/winners from the same or different customers may subsequently be declared invalid. Even after the official result of the competition/athletes is already known, the Sportsbook platform may consider the indicated bets invalid if it considers that the Clients act in collusion or as a syndicate, or the bets considered were made by one or more Clients within a short period of time. The betting company also has the right to refuse to accept bets or to count already made bets as invalid if they are made from different game accounts from the same IP address.

Please give me some proofs of my illegal activities. I used my Ipad to play at CHipstar, with my private sim card, registered on my own name , no one at my home use my Ipad. They ( Chipstar) invented this big nonsense to steal my money. They haven't proofs, they are scammers.

Dear Petronela,

We would like to go beyond the correspondence stated here by the player, however, if possible by email, due to privacy concerns and what should and should not be publicly exposed.

Please send us an email to dp@chipstars.bet or post an email here so I can send you an email with the details regarding this matter.

We have to make a small correction, we initially did not pay out all the deposits, but rather just the last, this has now been corrected, the full deposits have been returned to the players Bitcoin address as I am typing this. the decision of the permanent account closure remains in place, we stand firmly behind this decision.

Thank you both sides for the clarification. My email address is petronela.k@casino.guru. However, do I understand correctly that this issue is purely related to sports betting?

Thank you both sides for the clarification. My email address is petronela.k@casino.guru. However, do I understand correctly that this issue is purely related to sports betting?

Hello,

I have also some winnings in Slots games, but can't provide any details because my account is locked/closed.

I see there was some other user which tried to contact with you ( Chipstars/discussion , username kod1 from UK ) and explain his situation which I see was similar like mine. Chipstar don't want to talked , show some terms@conditions and closed account based on this.

If you still be by scam casino side like Chipstars and don't try to protect players ( banned , not promote at your website ) they will always do the same.

I also wrote complaint to:

1. Curacao Chamber of Commerce
2. Consumers international
3. Chipstars, licensed provider
4. Curacao customer protection office

You ( Chipstars) robbed me and I will do everything to make it difficult your gambling activity as much as possible. I was fair with you and expect the same from you.

Thank you very much, Darwin88, for your reply. Unfortunately, we were informed by the casino that the reason why your account got blocked is sports betting related.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. Since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.