Chilli777 Casino - Player’s withdrawal has been delayed.

Chilli777 played through 3 bonus fully .then deposited 300 with no bonus attacheded so no wagering required .

I got very lucky won over 2.9k but lost a little and requested to withdraw 2k.

I had an email telling me of my withdrawal request ,this was on the 14th of december.

Its still pending as customer request ,I've tried contact to make sure all is ok but no response .I've tried phoning but that's linked to a dating agency .

Please can you help...regards mark

Dear Didgit22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi this is my first withdrawal and verified account .its states awaiting request by customer..No contact via email ,no live chat available, which is why it feels a little suspicious. Thank you

Also phone number for contact t is for a dating agency ?

Thank you very much, Didgit22, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I did manage to speak to live chat .Alexa she said it would take up to 29 working days. Why so long and is this just a fob off .

Dear Didgit22,

I’m sorry to hear about your negative experience. It is not uncommon for withdrawals to even take months to get fully processed in some cases. Unfortunately, this might be one of those cases.

I would like to invite Chilli777 Casino into this conversation.

Maybe we should wait ,I don't think 4-6 weeks is acceptable for a withdrawal ,but let's wait and see.i know you have other customers who also experienced this and one I read that it came 7 weeks later .pretty poor but hey they got it !

Dear Didgit22,

Has there been any development regarding your case? I hope it’s only a matter of time before your withdrawal request is processed. We are still waiting for an answer from the casino.

Not at the moment, Alexa told me it takes 29 days ,so 7 days left.

We would like to ask Chilli777 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Infact my dates are incorrect I requested to withdraw on the 14th of December..So still a little time..thanks mark.

On a positive note ,I do enjoy the slots on there .And I would play again once the withdrawal lands in my account.

Alexia stated due to covid and short staff withdrawals are taking longer than normal .

Dear Didgit22,

Has there been any progress regarding your case?

Hi ..not as yet ..I still do have in business days about 8 days left .

I have contacted this alexa but think that's just pre recorded messages .They tell me it can be up to 29 business days .I've emailed..no response ! Not looking very likely.

Dear Didgit22,

Unfortunately, we have not received any answer from the casino regarding your case. Based on the information you provided in your last posts we decided to give this case one more chance, even though the casino failed to respond in the given time frame.

I would like to kindly ask you to let us know once you receive the payment. We are extending the timer by 14 days. If you have not received the payment by then, we will close the complaint as ‘unresolved’.

Hi,no change ,have contacted them several times .same response ...finance department will email when it's ready.

Requested withdrawal on the 14th of December ,this is sickening..how can they still be trading it's a disgrace!

Dear Didgit22,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't be of more help to you, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.