Cherry Gold Casino Review

The player from Ireland had deposited money into his gaming account in orded to be able to withdraw his winnings from a promotion but the funds seemed to be misplaced. After contacting the casino representative it became clear that there was an issue on the casino's platform provider's end. The casino decided to credit the missing deposit to the player's account before the issue was resolved. Later, the player played his balance down to zero, but as the original issue had been resolved, we closed the complaint as 'resolved'.

The player's withdrawal is delayed for almost a month. The casino responded and stated that the player's account was still being verified at the time the withdrawal was requested, but the verification process was now complete. After a short period of time, the player received their payment and the issue was resolved.

The player from New Jersey had requested a withdrawal less than two weeks prior to submitting the complaint. His money hadn't been received yet. He had requested a withdrawal of $2000, but the casino only paid out $1000 and returned the remaining amount to his playable balance. The casino's terms and conditions allowed for payouts in installments, which the player found unacceptable due to the low withdrawal limit and the extended time it would take to receive all his winnings. After several exchanges and partial payments, the player agreed to continue receiving his winnings in installments as per the casino's policy. The complaint was resolved with the player agreeing to the casino's terms.

The player from the US had faced a prolonged verification process at the casino. Despite having submitted the required documents, received conflicting information from the representatives, and waited for extended periods, he had been unable to withdraw the outstanding $6,749 USD. After the player confirmed that he had provided all the necessary documents for identity verification, the issue had been resolved and his account had been verified. The complaint was subsequently marked as 'resolved'.

The player from the US played with a cashback bonus with a maximum cash out. The casino decided to divide his withdrawal into installments. The complaint was resolved as the player received his winnings.

The player from Ireland is experiencing difficulties verifying her casino account. The player lives in Ireland but her nationality is Polish. The issue was eventually resolved as the player accepted the casino's offer to get her deposit back.