The player from Finland had a problem with a canceled withdrawal that remained unresolved after three days. Despite being advised to make the withdrawal again, he received no further communication, and automated chat responses did not address his concerns, leaving him worried about potential account closure. The Complaints Team attempted to clarify the situation by reaching out for additional information but received no response from the player. As a result, the complaint was rejected due to lack of communication.
Cazeus Casino - Player's withdrawal has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €200
Cazeus Casino
Safety Index:Above averageCase summary
Discussion
Public
Public
1 year ago
Translation
I made a withdrawal, and after 3 days, I received an email saying the withdrawal was canceled and I was advised to make the withdrawal again due to an error. However, nothing has been heard since. In the chat, a robot talks and leaves the matter unresolved; there is no response, nor money. Next, they'll probably cancel the withdrawal again or close my gaming account?
Automatic translation:
Public
Public
1 year ago
Dear finjonukkiz,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you made any successful withdrawals from this casino before?
Have you passed the full KYC verification?
Could you kindly confirm if you selected the same payment method for your withdrawal as the one you used to deposit money into this casino?
Have you tried choosing any different payment methods for withdrawing your winnings?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
