Cazeus Casino - Player's withdrawal has been delayed.

I made a withdrawal, and after 3 days, I received an email saying the withdrawal was canceled and I was advised to make the withdrawal again due to an error. However, nothing has been heard since. In the chat, a robot talks and leaves the matter unresolved; there is no response, nor money. Next, they'll probably cancel the withdrawal again or close my gaming account?

Dear finjonukkiz,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Have you passed the full KYC verification?

Could you kindly confirm if you selected the same payment method for your withdrawal as the one you used to deposit money into this casino?

Have you tried choosing any different payment methods for withdrawing your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear finjonukkiz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.